Delivery & Returns

Refund and Returns Policy

Effective Date: 13/08/2023

Thank you for shopping at Premium Plug. We want to ensure your shopping experience is as smooth and satisfying as possible. Please read the following Refund and Returns Policy carefully before making a purchase.

1. Returns

If you are not entirely satisfied with your purchase, we’re here to help. You have 14 days to return an item from the date you received it. To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging.

Please note that certain items, such as intimate apparel or items marked as final sale, may not be eligible for return due to hygiene and safety reasons.

2. How to Initiate a Return

To initiate a return, please follow these steps:

• Contact our customer service team at sales@premiumplug.ie within 14 days of receiving your item.
• Provide your order number and a detailed reason for the return.
• Our customer service team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.

3. Shipping Your Return

After receiving the RMA number, please package the item securely and include the RMA number on the package. You are responsible for the cost of return shipping, unless the return is due to a mistake on our part or a defective product.

4. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

5. Exchanges

Unfortunately, we are unable to process direct exchanges at this time. If you need a different size, colour, or item, please initiate a return and place a new order for the desired item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 14 days of receiving your order. We will work with you to arrange a return or replacement, depending on your preference and item availability.

7. Contact Us

If you have any questions about our Refund and Returns Policy, please contact our customer service team at sales@premiumplug.ie. We are here to assist you and ensure that your shopping experience with Premium Plug is exceptional.

By making a purchase with us, you acknowledge and agree to the terms outlined in this Refund and Returns Policy.

Please note that this policy is subject to change without prior notice. Any changes will be updated on our website and will be effective immediately.

Thank you for choosing Premium Plug. Your satisfaction is our priority, and we appreciate your business.